COURSE EVALUATION AND MONITORING

If you wish to make a commendation:

In some circumstances students are particularly appreciative of the quality of teaching and support received during their time at college, and wish to draw this to the attention of the College senior management.

If you are in this position and wish to make a formal commendation it should be addressed to the Principal.

If you are dissatisfied with your course:

Skye & Wester Ross College is committed to providing good quality courses. Accordingly, we have set up course monitoring systems which gather feedback from our students on the quality of course delivery, organisation and management. All student feedback, positive or negative, is valued and is used in the process of reviewing the quality of our curriculum. If there are problems with the delivery of a course, they should be highlighted in accordance with the guidelines below.

If you are concerned about your lack of progress or understanding in a particular unit and feel that this may be due to the teaching techniques employed by the lecturer, you must advise the course tutor at the earliest opportunity. The tutor will value this feedback and take all practical steps to resolve the situation.

Where members of a student group have concerns about the way course units are being delivered, or other issues relating to the organisation and management of the course, these need to be brought to the attention of the Course Team. The Course Team includes all course teaching staff. It has the duty of overseeing course delivery and is responsible to the Section Leader for this function. Course Teams meet regularly throughout the session and students have the right to elect a Student Representative to their Course Team. The Student Representative plays an important role in bringing the student view to Course Team Meetings. All issues raised by a Student Representative will be formally considered and addressed by the Course Team.

In situations where the Course Monitoring provision has been fully explored or in situations where it would be inappropriate to use these channels (e.g. dissatisfaction with more general aspects of College life), a formal complaint may be made.

If a student wishes to make a formal complaint it must be made in writing and addressed to the Principal. A formal complaint will be acknowledged within two working days and will be fully investigated by the college. The complainant will then be advised of the completion of the investigation and where appropriate the outcome. All complaints will be treated as strictly confidential.

LEAVING COLLEGE BEFORE THE END OF YOUR COURSE

If you decide to leave College before your Course finishes (and please don't make this decision without first speaking to your Course Tutor and/or the Student Advisor) you must fill in a 'Withdrawal Form' and return it to Admissions Department. Information from this form is forwarded to the College Awards Officer (or the appropriate Islands Authority Education Office)

NB If you leave a Course before it has finished, you may have to pay back a portion of your bursary or grant, and your chances of getting further funding in the future may also be affected.